Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Santa Monica College (SMC) has launched 5 new short-term vocational and workforce preparation noncredit programs—Bicycle Maintenance, Business Essentials, Customer Service, Introduction to Early Care ...