Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

An X user named Byrne Hobart user shared the AI-generated photo their delivery driver used to show that the food was at their ...

I'm talking about people who seem to delight in doing a shoddy or lazy job. Whether it's businesses not answering the phone ...

Toggle the Real-time protection switch off. You may receive a User Account Control (UAC) prompt asking if you want to allow the change to occur. Select Yes. When you're ready to turn system protection ...

As AI accelerates retail decisions, understanding and accountability struggle to keep pace. A clear view of what’s changing, ...

Artificial intelligence will drive innovation for banks, credit unions and investment companies, but they mustn’t lose sight ...

It’s not about making machines smarter; it’s about making human interactions more meaningful,” said Shankar Raj, an ...

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

Though many changes are in store, a family legacy is set to continue at a downtown State College deli.

King Soopers confirmed to CBS News Colorado that the pumps at nearly 20 of its gas stations in the Denver metro area ...

The Financial Conduct Authority (FCA), the Department for Work and Pensions (DWP) and The Pensions Regulator (TPR) have ...