A recent fraud case shines a spotlight on the many communication disconnects caused by disjointed software systems common at ...

Plug-In Freight Ops™ launches Partner Network enabling freight pros to resell freight tech w/ instant quotes, white-label portals, training & marketing support. Freight pros must quote and book faster ...

Discover nine essential ways AI helps financial advisors enhance client services, optimize portfolios, assess risks, and streamline operations effectively.

In 2026, higher education law enforcement will prioritize belonging-driven policing, AI-enhanced security infrastructure, ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Shore Excursions Group has been acquired by HIG Capital in a transaction that underscores growing investor interest in travel services positioned to benefit from cruise industry expansion. The ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Industrial Service Technologies, Tonganoxie Steel and Eric Paradise were sued for breach of contract on Aug. 27 in Kansas 10th Judicial District Court for Johnson County over alleged defaults on ...

Count Jesse Zhang among those who think the latest version of artificial-intelligence technology is going to have a big impact on jobs. Zhang is the CEO and co-founder of Decagon, a San ...

Customer service leaders who are effective at vendor and product evaluation saw only a 50 percent increase in the likelihood that they'd achieve their technology goals, according to a survey by ...